Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions govern access to and use of the Office Tech Care website and the purchase or use of technology support services offered by Office Tech Care, a service brand operated by Frank System Inc. By submitting a service request, approving an order, signing an agreement, authorizing payment, or using a service, the customer acknowledges that these terms have been made available for review.

2. Business Identity

Office Tech Care is the customer-facing service brand. The legal operating entity is Frank System Inc. An authorized transaction may appear on a card or financial statement under the billing descriptor FRANK SYSTEM INC., subject to the descriptor used by the payment processor.

3. Services

Services are remote technology support services unless an applicable order expressly states otherwise. Service scope, price, duration, delivery method, and applicable terms are identified before authorization or payment. Published website prices are standard reference prices and may differ from an authorized customized quote or invoice.

4. Customer Authorization

The customer represents that the information supplied for the order is accurate and that the customer is the cardholder, account holder, or otherwise authorized payer for the payment method used. No remote access should occur unless the customer has appropriately authorized the requested support activity.

5. Pricing and Additional Work

The customer authorizes only the amount expressly presented and approved for the applicable service. Work outside the defined scope may require a separate service request, quote, or authorization. We do not add unrelated charges without an appropriate basis and customer authorization where required.

6. Electronic Records and Signatures

Where applicable, electronic signatures, DocuSign approvals, digital acknowledgments, email confirmations, portal confirmations, timestamps, invoices, service tickets, and related electronic records may be used to document customer authorization, service scope, delivery, completion, cancellation, or refund decisions.

7. Remote Support

Remote support is customer-directed. Customers should review the Remote Support Policy before providing access. Office Tech Care does not request passwords, payment-card security codes, or other sensitive credentials through ordinary support communications.

8. Refunds and Cancellation

Refund and cancellation eligibility is governed by the applicable Refund & Cancellation Policy and any service-specific terms presented before payment. Nothing in these terms removes any non-waivable right or remedy available under applicable law or applicable payment-network rules.

9. Acceptable Use

Customers may not use the service to facilitate unlawful activity, unauthorized access, fraud, abuse, harassment, malware distribution, or activity that creates an unreasonable security risk. Additional rules are contained in the Acceptable Use Policy.

10. Third-Party Manufacturers

Office Tech Care is an independent third-party technology support provider and is not affiliated with or sponsored by Microsoft, Apple, HP, Dell, Lenovo, Brother, Canon, or other manufacturers unless expressly stated.

11. Limitation of Scope

Technology environments vary. A support service may identify conditions outside the purchased scope, including hardware failure, unsupported software, third-party service outages, account restrictions, data loss, or security incidents. Additional work may require a separate quote.

12. Contact